These are draft villa-package terms, subject to the event and property agreements. The final terms will be shown before payment and saved with the order; checkout remains closed.
- Cancellation
- After confirmation, guest cancellation normally incurs a fee of 100% of the order total, leaving no refund; mandatory legal exceptions or lower applicable fees still apply.
- Date / weekend changes
- Use the villa, festival passes and included transport on the listed dates. Date or event changes are unavailable, except where the law requires otherwise.
- Name changes / corrections
- Guest names must match valid ID. Contact us about a name change or correction; festival rules and deadlines apply and a change cannot be guaranteed.
- Party, villa & add-on changes
- Ask us to confirm availability and costs before changing guest numbers, villa arrangements or extras. Reducing confirmed services follows the cancellation terms.
- No-show / unused services
- No-show or voluntary non-use of passes, villa or included transport remains charged at 100% of the order total, with no separate refund, unless the law requires otherwise.
- Refund method & processing
- If a refund is due under law or event arrangements, contact us with the order number and reason. We will confirm the amount, method and estimated processing time.
- Event cancellation / postponement
- If the event is cancelled, postponed or package services change significantly, the organiser’s final arrangements and applicable package-travel law govern. We will offer any alternative or refund required by law.
Dates and deadlines use Thailand local time (UTC+7); check the complete terms before booking.