Frequently asked questions
Find answers about payment, changes, passes, transport and accommodation. Check your product for its specific services and terms.
Questions and answers
Does payment mean my booking is confirmed?
After checking the product, room and extras, pay the full total once. A unique order number is issued on completion. Payment receipt and final supplier confirmation are separate; follow your order status and final confirmation.
What if my final confirmation has not arrived?
Check your spam folder. If your confirmation is still missing 24 hours after payment, contact info@vvipevents.com or WhatsApp +31 6 8371 8887 with your order number, lead guest name and booking email.
What if I accidentally order twice?
Contact us with the order numbers and payment records. If you have already paid, do not pay again; we will check for duplicate bookings or charges.
Can I pay in RMB or another currency?
Packages are priced in EUR. Other currency figures are indicative. Contact us before payment to confirm any alternative payment arrangement available for your booking.
What guest information is required after booking?
Follow the instructions in your final confirmation. Depending on your package, additional guest details, accommodation registration, arrival times and transfer information may be required.
Can I cancel or change a booking?
Cancellation, name changes, date changes and refunds depend on the product. Review the applicable product terms and confirmation, then contact us to check your options.
How do I collect tickets, wristbands and Treasure Cases?
Follow the collection instructions for your booking. Your final confirmation and subsequent instructions specify the location, timing and required details. Arrangements may differ by event and package.
Are airport and festival transfers included?
Check this product’s inclusions and exclusions. Some packages include scheduled transfers; others exclude transportation. Confirm the airport and departure times before booking flights.
Are breakfast and housekeeping included?
Breakfast and housekeeping arrangements vary between hotels, apartments and villas. Check the product details for the services included in your booking.
How are deposits and additional accommodation charges handled?
Check the selected property’s deposit amount, payment method and return conditions. Electricity, local taxes or extra services that are excluded are settled under the applicable product and property terms.
How can I contact you for help?
Include your event, group size and question. Contact WhatsApp +31 6 8371 8887 (messages only), Instagram @vvip.events, WeChat vvipeventsbv or info@vvipevents.com. We aim to respond within 24 hours; on-site support depends on the package.