Part 1 · Website Terms of Use
1. Who we are The websites vvipevents.com and vvipevent.com are operated by VVIPEVENTS B.V. (trade name VVIPEvent), registered with the Netherlands Chamber of Commerce under number 82706328, VAT number NL862574043B01, address Beursstraat 33-N, 1012 JV Amsterdam, the Netherlands. Email info@vvipevents.com, WhatsApp +31 6 8371 8887.
2. Scope These terms apply when you browse or use this website. When you place an order, the Booking Terms below also apply; if the two conflict, the Booking Terms prevail.
3. Website information We aim to keep the website accurate. Event dates, line-ups, venues and entry rules are set by the festival organiser and may change; the organiser's announcement prevails. Prices and availability are those shown on the product page when you order.
4. Intellectual property Text, photos, design and logos on this website belong to VVIPEVENTS B.V. or its licensors. You may browse and share links for personal use. Copying, republishing or commercial use requires our written consent. Festival names and logos belong to their organisers.
5. Relationship with organisers VVIPEVENTS B.V. is an independent travel and ticketing service. Unless a product page states otherwise, we do not act on behalf of any festival organiser.
6. Cookies and personal data This website uses only cookies and local storage needed for it to work (such as language, sign-in and checkout progress). If we add analytics or advertising cookies, we will ask for your consent first. See our Privacy Policy for how we handle personal data.
7. Liability We do not guarantee that the website will always be available. We are not responsible for the content of third-party websites we link to. Nothing in these terms limits liability that cannot be limited by law or affects your statutory rights as a consumer.
8. Changes We may update these terms; the date of the latest version is shown at the top. Confirmed orders are governed by the version in force when you ordered.
9. Governing law Dutch law applies. If you are a consumer, any additional protection given by the law of your country of residence still applies.
Part 2 · Booking Terms (festival passes, official camping passes, VIP tables)
1. Products covered These terms apply to the following products bought separately on this website:
Festival passes: entry tickets issued by the festival organiser.
Official camping passes: combined tickets issued by the organiser that include its official camping. Camping is provided by the organiser.
VIP tables: tables or hospitality seating at the festival or venue.
Each is a single service without accommodation or transport. They are not package travel under the EU Package Travel Directive, so the special package travel protections, including insolvency protection, do not apply.
2. Contract The contract is formed when you have paid and receive our confirmation email with an order number. The contract is between you and VVIPEVENTS B.V. Please check the product, guests, dates and amount in the confirmation promptly.
3. Prices and payment Prices are in euros and include applicable VAT. VIP tables carry a service fee, shown separately on the product page and included in the total you pay at checkout. Online orders are paid by card via Stripe. The payment page expires; unpaid orders are cancelled automatically and the stock is released. For bank transfers, the account and deadline stated in your order apply.
4. Names and name changes Guest names must match valid ID. Many organisers personalise tickets and check ID. Contact us for a name change or correction; whether it is possible, the deadline and any fee follow the organiser's rules, and a change cannot be guaranteed. Once guest details are locked, only we can change them.
5. Delivery Passes are physical (for example wristbands) and are handed over in person by our staff before the event at a stated time and place; they are not posted. We will announce the time and place in advance in My Booking and by email. Bring valid ID matching the name on the order; collection by someone else must be agreed with us in advance. Once handed over as notified, physical passes are your responsibility and lost or damaged passes are not replaced, unless the organiser's rules provide otherwise. If you miss the stated collection time, we will try to make other arrangements but cannot guarantee this. If you have not received collection details 7 days before the event, contact us immediately.
6. Organiser rules and entry Entry is subject to the organiser's and venue's rules, including age limits, ID checks, security and prohibited items. No refund is due if a guest is refused entry or removed for reasons attributable to the guest (for example no valid ID, under age, or breaking venue rules). Official camping check-in, facilities and management are the organiser's responsibility.
7. VIP tables The product page states the table capacity and the included drinks or minimum spend. The exact location is assigned by the venue or organiser and is not guaranteed unless stated. Every table guest needs a valid festival pass unless the product page says it is included. Table tickets are normally sent to you 7 days before the event, by the method we notify. Please arrive by the time notified by the venue or organiser; late arrival may release the table.
8. No 14-day cooling-off period These products are leisure services for a specific date. Under Article 6:230p of the Dutch Civil Code, you have no 14-day right of withdrawal.
9. Cancellation by you Confirmed orders are non-refundable and cannot be exchanged. Where the organiser allows transfers or official resale, we can help, and fees may apply. Mandatory legal rights to cancel free of charge or at a lower cost are not affected.
10. Event cancellation, postponement or changes
Cancellation: if the organiser officially cancels the event, we follow the organiser's official arrangement. If the organiser moves the event to a new date, passes and tables are valid for the new date (see Postponement). If the organiser refunds, we refund what you paid for the affected product (the table service fee is refunded together with the table) to your original payment method within 30 days of the organiser announcing its refund arrangement.
Postponement: passes and tables normally remain valid for the new date. If you cannot attend the new date, the organiser's published refund or rollover policy applies, and we will help you apply.
Changes: changes to the line-up, running order or venue layout are not a cancellation and do not give a right to a refund.
11. Our liability We are responsible for delivering a valid pass or table booking. The event itself is arranged and run by the organiser. To the extent permitted by law, our liability is limited to the order amount, except for intent, gross negligence, personal injury and liability that cannot be limited by law.
12. Force majeure We are not liable for failure to perform caused by events beyond our control, such as war, terrorism, natural disasters, epidemics or government orders. We will help you and refund any amounts we can recover from the organiser or supplier.
13. Personal data To personalise tickets and arrange entry, we share guest names and necessary details with the organiser or venue. See our Privacy Policy.
14. Complaints Email info@vvipevents.com with your order number as soon as possible. We acknowledge your complaint within 7 days and send a written reply within 30 days. For problems at the event, contact us or the organiser on site so they can be solved straight away.
15. Governing law and disputes Dutch law applies, and disputes go to the competent court in Amsterdam. If you are a consumer, the mandatory protection of the law of your country of residence still applies, and you may also bring a claim in the courts where you live.