These are draft terms for this package. The final applicable version will be shown before payment and saved with the booking.
- Cancellation
- This package has fixed dates. After confirmation, a guest-requested cancellation normally incurs a fee of 100% of the booking total, so there is generally no refund. Any mandatory right to cancel without a fee or at a lower fee will be respected.
- Date / weekend changes
- Use this package on the stated dates. Accommodation dates, festival dates and transfer dates cannot be changed, subject to mandatory legal rights.
- Name changes / corrections
- The one free name-change window for this package closed on 1 October 2026 at 00:00 Thailand time. Name changes are normally unavailable afterward. Contact us about exceptional circumstances, subject to organiser personalisation rules.
- Party, room & add-on changes
- Contact us to check price and availability for guest count, room or additional services. Confirmed changes are charged at the revised amount. Reducing guests or removing confirmed services follows the cancellation terms.
- No-show / unused services
- No-show or voluntary non-use of passes, accommodation or transfers remains charged at 100% of the booking total, with no separate refund, except where mandatory law requires otherwise.
- Refund method & processing
- If a refund may be due, contact us with your order number and reason. We will check supplier conditions, incurred costs and legal requirements, then confirm the amount, method and expected processing time.
- Event cancellation / postponement
- If the festival is cancelled, postponed or package services change significantly, we follow the organiser’s final arrangements, available services and applicable package-travel law. Where the law gives you a choice of an alternative or refund, we will offer it.
Dates and deadlines use Thailand local time (UTC+7); check the complete terms before booking.